Zoho Contact Center CTI Integration
Zoho Contact Center CTI Integration
Embed Webex contact center features within the Zoho interface Agents gain full CTI controls, multi-channel management, and AI agent assistance without switching applications.
Embed Webex contact center features within the Zoho interface Agents gain full CTI controls, multi-channel management, and AI agent assistance without switching applications.
Enable CRM integration embedding Webex Contact Center features directly into Zoho. Agents gain full CTI controls, multi-channel management, and AI-powered assistance without switching applications.
Key Features: • Full CTI controls: Ready states, call handling (answer/hold/transfer/conference) • Multi-channel support: Voice, video, WhatsApp, SMS, Facebook, Viber, Telegram • Screen pops with customer context and interaction history • Real-time AI assistance with suggested actions and knowledge base links • Live call transcription and translation capabilities • Enterprise search for agents/experts via OpenSearch API • Microsoft Teams presence integration • Automated wrap-up and AI summaries • Embedded web phone no additional hardware/software
Supported Platforms: Webex CC | Cisco UCCX, PCCE, UCCE | Expertflow CC To get started, simply Book a Demo with us. Requirements: Webex Contact Center license, Zoho CRM access, and the Expertflow CTI license. For pricing and subscriptions: presales@expertflow.com
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Enable CRM integration embedding Webex Contact Center features directly into Zoho. Agents gain full CTI controls, multi-channel management, and AI-powered assistance without switching applications.
Key Features: • Full CTI controls: Ready states, call handling (answer/hold/transfer/conference) • Multi-channel support: Voice, video, WhatsApp, SMS, Facebook, Viber, Telegram • Screen pops with customer context and interaction history • Real-time AI assistance with suggested actions and knowledge base links • Live call transcription and translation capabilities • Enterprise search for agents/experts via OpenSearch API • Microsoft Teams presence integration • Automated wrap-up and AI summaries • Embedded web phone no additional hardware/software
Supported Platforms: Webex CC | Cisco UCCX, PCCE, UCCE | Expertflow CC To get started, simply Book a Demo with us. Requirements: Webex Contact Center license, Zoho CRM access, and the Expertflow CTI license. For pricing and subscriptions: presales@expertflow.com
