ISI Analytics helps organizations gain visibility into caller experience. Our Queue Analytics is user-friendly software designed to provide advanced call queue insights, like caller journey tracking, missed call counts, voicemail patterns, and agent productivity. This offer is ideal for lines of business, call queue managers, and decision-makers using Webex Calling or Microsoft Teams as their calling platforms. By addressing the limitations of native UC platform reporting, Queue Analytics delivers customizable reports, compliance-ready data retention, and intuitive dashboards to meet complex operational needs. Gain strategic insights from detailed call analytics and improve customer experience. To get started, select Get Started and an Account Manager will help create an account for you. Pricing information can be found here. To use ISI Analytics – Queue Analytics, you need a paid Webex Calling license and an ISI Analytics account.