Consilium UniAgent with MSD for webex calling
Consilium UniAgent with MSD for webex calling
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products and helps agents to respond better in voice & digital interactions.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products and helps agents to respond better in voice & digital interactions.
UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
Click to Call
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
Click to Call
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
