Consilium UniAgent for Zendesk CRM
Consilium UniAgent for Zendesk CRM
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent™ is an AI-driven, omnichannel engagement platform that transforms contact centers from reactive units into proactive, outcome-focused operations. By deeply integrating with CRMs, it equips agents with real-time customer context, intent, and history to drive faster resolutions.
Key Capabilities • Omnichannel Unity: Merges voice, chat, and digital channels into one interface. • Advanced Escalation: Shifts complex issues to co-browse or video for high-trust support. • AI & Automation: Employs bots for routine inquiries and intelligent routing. • Live Supervision: Features real-time KPIs, dashboards, and whisper coaching. • Secure & Scalable: A multi-tenant, global architecture compliant with GDPR, SOC 2, and ISO. Getting Started
To deploy UniAgent, users require both a Webex Contact Center and a Consilium UniAgent license. For demos or pricing, contact sales-support@consiliuminc.com.
Support
Categories
Consilium UniAgent™ is an AI-driven, omnichannel engagement platform that transforms contact centers from reactive units into proactive, outcome-focused operations. By deeply integrating with CRMs, it equips agents with real-time customer context, intent, and history to drive faster resolutions.
Key Capabilities • Omnichannel Unity: Merges voice, chat, and digital channels into one interface. • Advanced Escalation: Shifts complex issues to co-browse or video for high-trust support. • AI & Automation: Employs bots for routine inquiries and intelligent routing. • Live Supervision: Features real-time KPIs, dashboards, and whisper coaching. • Secure & Scalable: A multi-tenant, global architecture compliant with GDPR, SOC 2, and ISO. Getting Started
To deploy UniAgent, users require both a Webex Contact Center and a Consilium UniAgent license. For demos or pricing, contact sales-support@consiliuminc.com.
